Vendor Management Professional – Title & Closing

Vendor Management is a fast-paced and constantly evolving area, and this role requires a self-starter with impeccable follow-up skills. The majority of this person’s day will be spent making phone calls and sending out communications to attorneys, signing agents, and title abstractors, thus an understanding of the real estate industry and documentation is a plus. Must be able to multi-task and adhere to strict timelines and goals. A successful Vendor Management Professional will exhibit the ability to recruit, onboard, communicate issues/changes, and maintain the vendor panel, as well as act as a liaison between internal operations teams and vendors to ensure constant communication and feedback.

Responsibilities:

  • Work with internal business units and manage the lifecycle of communication between internal Operations Team and vendors
  • Create and maintain ongoing relationships with multiple vendors simultaneously
  • Initiate vendor communications alongside internal stakeholders
  • Keep vendors informed on developments within the organization and ongoing initiatives
  • Effective management of current system and procedures for vendor information entry and maintenance
  • Prepare and conduct, as required, a pulse-check survey among current panel to obtain concerns and feedback on the vendor registration system
  • Offer process improvement and optimization ideas, including assisting in implementation and documentation
  • Provide efficient support to Team Leader(s) in reviewing and analyzing claims of vendors
  • Regular maintenance and dissemination of vendor suspension list
  • Update of the risk management strategy/policy for handling and sourcing vendors
  • Effective maintenance of the vendor management system that reflects the appropriate treatment of sanctioned vendors following the vendor sanction policy
  • Assist in the formulation and drafting of any policy guidance and write-up related to vendor management
  • Support vendors during the onboarding process
  • Maintain and refresh the vendor management database consistently
  • Actively participate in meetings with vendors when necessary
  • Perform other duties as assigned and required

 

Required Skills:

  • Real Estate Closing Background preferred
  • Excellent interpersonal, written, and verbal communication skills
  • Self-motivated, resourcefulness, and problem-solving aptitude
  • Strong initiative, passion, and enthusiasm for achieving success
  • Ability to successfully interface with both internal business units and vendors
  • Excellent time management skills and proven ability to multi-task competing priorities
  • Strong Microsoft Excel skills, including creating reports without existing templates/formulas

 

The job is Bangalore-based and candidates and are expected to work from the office.

Team Lead – Title

The Title Team Lead is responsible for effectively leading the Team by working with the Assistant Manager. A successful team leader will be a person who has strong working knowledge in the title and previous experience in leadership. This role requires working closely with both internal and external parties to build and enhance procedures, assist L&D Team with training as needed, exam files for quality assurance, act as the first point of contact for the team assigned, and researching and responding to clients’ questions and escalations as they arise. The Team Lead will be expected to review pipelines and report issues to the direct manager, as well as offer coaching and support to employees. This position is a fast-paced, high-energy, and demanding role, and requires an individual who can multitask seamlessly between different clients and systems.

Responsibilities:

  • Supports team manager and performs management duties when manager is absent or out of office 
  • Encourages team members, including communicating team goals and identifying areas for new training or skill checks 
  • Assists management with hiring processes and new team member training 
  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance 
  • Develops strategies to promote team member adherence to company regulations and performance goals 
  • Conducts team meetings to update members on best practices and continuing expectations 
  • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines 
  • Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints 
  • Performs quality assurance checks on team member files as needed 
  • Comply with relevant regulatory practices surrounding the title and settlement business 
  • Perform data entry into multiple technology platforms 
  • Perform other duties as required and assigned 

 

Required Skills:

  • Experience in Title [Search/COS/Full Search/Nation Wide/Exam] Background required 
  • Strong interpersonal, written, and verbal communication skills 
  • Self-motivated, resourcefulness, and problem-solving aptitude 
  • Strong initiative, passion, and enthusiasm for achieving success 
  • Ability to successfully interface with both internal business units, as well as clients and third parties 
  • Excellent time management skills and proven ability to multi-task competing priorities 
  • Ability to learn and maintain knowledge of multiple tools and systems 
  • Ability to multi-task and work under pressure 
  • Display ability to meet strict deadlines and daily/weekly/monthly quotas as well as drive team to meet their individual and group goals 
  • Strong motivational and leadership skills

 

The job is Bangalore-based and candidates and are expected to work from the office.

Team Lead – Closing

The Closing Team Lead is responsible for effectively leading the closing staff by working with the Assistant Manager. A successful team leader will be a person who has strong working knowledge in pre and post-closing tasks and activities as well as previous experience in leadership. This role requires working closely with both internal and external parties to build and enhance procedures, assist L&D Team with training as needed, exam files for quality assurance, act as the first point of contact for the team assigned, and researching and responding to clients’ questions and escalations as they arise. The Team Lead will be expected to review pipelines and report issues to the direct manager, as well as offer coaching and support to employees. This position is a fast-paced, high-energy, and demanding role, and requires an individual who can multitask seamlessly between different clients and systems.

Responsibilities:

  • Supports team manager and performs management duties when manager is absent or out of office
  • Encourages team members, including communicating team goals and identifying areas for new training or skill checks
  • Assists management with hiring processes and new team member training
  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
  • Develops strategies to promote team member adherence to company regulations and performance goals
  • Conducts team meetings to update members on best practices and continuing expectations
  • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
  • Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints
  • Performs quality assurance checks on team member files as needed
  • Comply with relevant regulatory practices surrounding the title and settlement business
  • Perform data entry into multiple technology platforms
  • Perform other duties as required and assigned

 

Required Skills:

  • Experience in Real Estate Closing Background required
  • Strong interpersonal, written, and verbal communication skills
  • Self-motivated, resourcefulness, and problem-solving aptitude
  • Strong initiative, passion, and enthusiasm for achieving success
  • Ability to successfully interface with both internal business units, as well as clients and third parties
  • Excellent time management skills and proven ability to multi-task competing priorities
  • Ability to learn and maintain knowledge of multiple tools and systems
  • Ability to multi-task and work under pressure
  • Display ability to meet strict deadlines and daily/weekly/monthly quotas as well as drive team to meet their individual and group goals
  • Strong motivational and leadership skills

 

The job is Bangalore-based and candidates and are expected to work from the office.

SME – Title Curative Specialist

A successful Title Curative Specialist will be able to effectively maintain a pipeline, including completing timely follow-ups and be very analytical. The person in this role is responsible for resolving complex title issues by reviewing and determining the best course of action to cure title clouds and issues. This individual will make curative recommendations and assist clients with a variety of title defects to achieve a clear marketable/insurable title. Also responsible for reviewing and clearing all preliminary title reports and/or property and judgment reports. This is a high-volume, fast-paced environment, and the candidate must be able to achieve aggressive clear-to-close goals using timely and effective queue management skills.

Responsibilities:

  • Need to clarify the process queries of the associates. Providing data reports to your TL.
  • Taking care of the team in the absence of the team lead.
  • Sharing new ideas for the betterment of the process.
  • Training the trainees and scaling them to meet the set expectations of the management.
  • Manage assigned pipeline of orders with aggressive targets around CTC and grade A commitment issuance within stringent SLA’s
  • Comply with relevant regulatory practices surrounding the title and settlement business
  • Review and analyze title commitments for irregularities
  • Determine solutions for title requirements and resolve/clear outstanding issues timely
  • Regular and diligent follow-up of all assigned files via all available means
  • Provide accurate and timely communication of all updates, details, etc. to all parties involved in the transaction, including both internal and external partners
  • Engage and collaborate with attorneys and negotiate various liens to cure title issues
  • Resolve problems regarding improper transfers of title and lot line adjustment discrepancies
  • Perform quality review of real estate purchase contracts, checking for accuracy and completeness
  • Perform data entry into multiple technology platforms
  • Perform other duties as required and assigned

 

Required Skills:

  • Real Estate Title/Curative/Closing Background preferred
  • Strong interpersonal, written, and verbal communication skills
  • Self-motivated, resourcefulness, and problem-solving aptitude
  • Strong initiative, passion, and enthusiasm for achieving success
  • Ability to successfully interface with both internal business units, as well as clients and third parties
  • Excellent time management skills and proven ability to multi-task competing priorities
  • Ability to learn and maintain knowledge of multiple tools and systems
  • Working knowledge of real estate titles, deed preparation, and closing activities
  • Ability to multi-task and work under pressure
  • Display ability to meet strict deadlines and daily/weekly/monthly quotas

 

The job is Bangalore-based and candidates and are expected to work from the office.

Title Curative Specialist

A successful Title Curative Specialist will be able to effectively maintain a pipeline, including completing timely follow-ups and be very analytical in nature. The person in this role is responsible for resolving complex title issues by reviewing and determining the best course of action to cure title clouds and issues. This individual will make curative recommendations and assist clients with a variety of title defects to achieve a clear marketable/insurable title. Also responsible for reviewing and clearing all preliminary title reports and/or property and judgment reports. This is a high-volume, fast-paced environment, and the candidate must be able to achieve aggressive clear-to-close goals by means of timely and effective queue management skills. 

Responsibilities:

  • Manage assigned pipeline of orders with aggressive targets around CTC and grade A commitment issuance within stringent SLA’s
  • Comply with relevant regulatory practices surrounding the title and settlement business
  • Review and analyze title commitments for irregularities
  • Determine solutions for title requirements and resolve/clear outstanding issues timely
  • Regular and diligent follow-up of all assigned files via all available means
  • Provide accurate and timely communication of all updates, details, etc. to all parties involved in the transaction,     including both internal and external partners
  • Engage and collaborate with attorneys and negotiate various liens in order to cure title issues
  • Resolve problems regarding improper transfers of title and lot line adjustment discrepancies
  • Perform quality review of real estate purchase contracts, checking for accuracy and completeness
  • Perform data entry into multiple technology platforms
  • Perform other duties as required and assigned 

Required Skills:

  • 1-2 years Real Estate Title/Curative/Closing Background required
  • Strong interpersonal, written, and verbal communication skills
  • Self-motivated, resourceful, and problem-solving aptitude
  • Strong initiative, passion, and enthusiasm for achieving success
  • Ability to successfully interface with both internal business units, as well as clients and third parties
  • Excellent time management skills and proven ability to multi-task competing priorities
  • Ability to learn and maintain knowledge of multiple tools and systems
  • Working knowledge of real estate titles, deed preparation, and closing activities
  • Ability to multi-task and work under pressure
  • Display ability to meet strict deadlines and daily/weekly/monthly quotas

The job is based in Melbourne, FL, and candidates and are expected to work from the office.